« All WSQ Workshops

Two day course (14hrs)

WSQ Establish Relationships for Customer Confidence

Course Fee: $350 (excl. 7% GST)

Are you struggling with handling difficult clients? Building and maintaining relationships with both internal and external stakeholders can be hard. However, having an understanding of the different types of stakeholders’ behaviour and strategies on how to manage challenging situations does make a difference.

Gain effective strategies that will help you respond to various service opportunities and challenges!

At the end of this workshop, participants will learn to:

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    Develop knowledge of your organisation’s product or service offerings

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    Build customer confidence in your organisation

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    Respond to service opportunities and challenges in accordance with your organisation’s guidelines

We also conduct our WSQ courses for schools and education institutions, including tuition and enrichment centres. For all bookings, let us know the date, time and number of attendees.

Course Funding Breakdown (All prices are excluding GST)

Standard (Non Singaporeans / PR Residents) $350.00
Singapore Citizens and PR Non-PMET: $70.00
(80% of course fees, capped at $17 per hour)
PMET: $175.00
(50% of course fees, capped at $15 per hour)
SkillFuture Mid-Carer Enhanced Subsidy (MCES) Non-PMET: $35.00
(90% of course fees, capped at $25 per hour)
PMET: $35.00
(90% of course fees, capped at $25 per hour)
Workfare Training Support (WTS) Non-PMET: $17.50
(90% of course fees)
PMET: $17.50
(90% of course fees)
Standard $350.00
Non-PMET $35.00
(90% of course fees, capped at $25 per hour)
PMET $35.00
(90% of course fees, capped at $50 per hour)
Absentee Payroll Funding
(80% of hourly basic salary capped at $7.50/hour)
Standard $350.00
Non-PMET $70.00
(80% of course fees, capped at $17 per hour)
PMET $175.00
(50% of course fees, capped at $15 per hour)
Absentee Payroll Funding
(80% of hourly basic salary capped at $4.50/hour)

*Under WTS Funding, up to 95% of course fees are subsidised.

The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce.

WHO SHOULD ATTEND

  • Staff with at least one year’s experience in the organisation

CONTACT INFO

For more information or to book a date:

Phone:
(+65) 6296 0563

Email:
programmes@educare.sg

VENUE

Singapore Teachers’ Union
583 Serangoon Road 218197
+ Google Map

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